Guests Handling

Here are words and expressions usually used in formal telephoning

To make a call

• Greetings (Good morning/afternoon/evening).
• May I speak to …, please?
• I’m …(your name) from …(your company’s name)
• I’m calling about …(your purpose)
• Could you put me through to Mr/Mrs…?
• Could I leave a message?
• Could you take my message for Mr/Mrs…?

To receive a call

• Greetings (Good morning/afternoon/evening)+ name of your company.
• Can I help you? May I help you?
• Who’s calling, please? Who’s speaking, please?
• May I have your name, please? Could I have your number?
• Hold on, please.
• Just a moment, please.
• I’m sorry. The line is engaged. Sorry, Sir/Ma’am. The line is busy.
• I’ll put you through to Mr/Mrs…
• Do you want to hold on, or call again later?
• Can I take your message?
• Could you speak up, please? It’s a terrible connection.

There are some particular expressions usually used in handling guests

In an office

• Greetings (Good morning/afternoon/evening).
• What can I do for you, Sir/Ma’am?
• Could I take your name, please?
• Just a moment, please. I’ll see if Mr./Mrs….is free/available?
• Have a seat, please.
• Would you like something to drink?
• I’m sorry, Sir/Ma’am. Mr/Mrs…is not in.
• Would you like to leave a message?

In a hotel

• Welcome to our hotel.
• Hope you enjoy your stay.
• Have a nice rest, Sir/Ma’am.
• Would you like some help with your luggage?
• Here is your key.
• Please, check your bill.

In a restaurant

• Welcome to our restaurant.
• May I take your order, please?
• Are you ready to order, Sir/Ma’am?
• Can I take your coat, Sir/Ma’am?
• Hope you enjoy the food.

In a shop

• Can I help you?
• May I help you?
• Which one fixes you?
• Which one do you like?