Front Desk Receptionist
- Enterprise Hotels, Lise speaking. How can I help you?
- What date are you looking for?
- How long will you be staying?
- How many adults will be in the room?
- I'm afraid we are booked that weekend.
- There are only a few vacancies left.
- We advise that you book in advance during peak season.
- Will two double beds be enough?
- Do you want a smoking or non-smoking room?
- The dining room is open from 4 pm until 10 pm.
- We have an indoor swimming pool and sauna.
- We serve a continental breakfast.
- Cable television is included, but the movie channel is extra.
- Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
- The rate I can give you is 99.54 with tax.
- We require a credit card number for a deposit.
Guest
- I'd like to make a reservation for next week.
- Is it necessary to book ahead?
- Do you charge extra for two beds?
- How much is it for a cot?
- Do you offer free breakfast?
- Is there a restaurant in the hotel?
- Do the rooms have refrigerators?
- Do you do group bookings?
- Is there an outdoor pool?
- Do you have any cheaper rooms?
- When is it considered off- season?
Hotel Vocabulary
| Word part of speech | Meaning | Example sentence | |
| adjoining rooms noun | two hotel rooms with a door in the centre | If you want we can book your parents in an adjoining room. | |
| amenities noun | local facilities such as stores and restaurants | We are located downtown, so we are close to all of the amenities. | |
| attractions noun | things for tourists to see and do | The zoo is our city's most popular attraction for kids. | |
| baggage noun | bags and suitcases packed with personal belongings | If you need help with your baggage we have a cart you can use. | |
| Bed and Breakfast noun | a home that offers a place to stay and a place to eat | I can book you into a beautiful Bed and Breakfast on the lake. | |
| bellboy noun | a staff member who helps guests with their luggage | The bellboy will take your bags to your room for you. | |
| book verb | arrange to stay in a hotel | I can book your family in for the weekend of the seventh. | |
| booked adj | full, no vacancies | I'm afraid the hotel is booked tonight. | |
| brochures noun | small booklets that provide information on the local sites and attractions | Feel free to take some brochures to your room to look at. | |
| check-in verb | go to the front desk to receive keys | You can check-in anytime after four o'clock. | |
| check-out noun | return the keys and pay for the bill | Please return your parking pass when you check-out. | |
| complimentary breakfast noun | free of charge | All of our rooms have complimentary soap, shampoo, and coffee. | |
| cot, rollaway bed noun | a single bed on wheels that folds up | If you need an extra bed, we have cots available. | |
| damage charge noun | money a guest owes for repairs to hotel property (when caused by violent or careless acts) | We will have to add a damage charge for the hole you put in the wall. | |
| deposit noun | amount paid ahead of time to secure a reservation | You will not receive your deposit back if you cancel. | |
| double bed noun | a bed large enough for two people | They are a family of four, so give them a room with two double beds. | |
| floor noun | a level of the building | The swimming pool is on the main floor. | |
| front desk, reception noun | the place where guests go to check in and out and to get information | Towels are available at the front desk. | |
| guest noun | a person that is staying at the hotel | Our washrooms are for guests only. | |
| hostel noun | a very inexpensive place for backbackers and travelers on a budget | In the hostel you probably won't get your own room. | |
| hotel manager noun | person in charge at the hotel | I'll let you make your complaint to the hotel manager. | |
| housekeeping, maid noun | staff members that clean the rooms and linen | Put a sign on the door if you want housekeeping to come in and change the sheets on the bed. | |
| ice machine noun | a machine that automatically makes ice that guests can use to keep drinks cold | There is an ice machine by the elevator on all of the even numbered floors. | |
| indoor pool noun | place for guests to swim inside the hotel | The heated indoor pool is open until 10 pm. | |
| inn noun | another word for "hotel" | There's an inn on the other side of town that has a vacancy. | |
| Jacuzzi, hot tub, whirl pool noun | a small hot pool for relaxation | Our honeymoon room has a personal hot tub. | |
| king-size bed noun | extra large bed | A room with a king size bed costs an extra ten dollars a night. | |
| kitchenette noun | a small fridge and cooking area | Your room has a kitchenette so you can prepare your own breakfasts and lunches. | |
| late charge noun | a fee for staying past the check-out time | You will be charged a ten dollar late charge for checking out after 11 am. | |
| linen noun | sheets, blankets, pillow cases | We will come in and change the linens while you are out of your room. | |
| lobby noun | large open area at the front of the hotel | You can stand in the lobby and wait for your bus. | |
| luggage cart noun | a device on wheels that guests can push their luggage on | Please return the luggage cart to the lobby when you are finshed with it. | |
| maximum capacity noun | the most amount of people allowed | The maximum capacity in the hot tub is ten people. | |
| motels noun | accommodations that are slightly cheaper than hotels | Our motel is very clean and is close to the beach. | |
| noisy adj | loud | The guests next to you have complained that you are being too noisy. | |
| parking pass noun | a piece of paper that guests display in the car window while in the hotel parking lot | Display this parking pass in your window to show that you are a hotel guest. | |
| pay-per-view movie noun | extra charge for movies and special television features | If you order a pay-per-view movie, the charge will appear on your bill. | |
| pillow case noun | the covering that goes over a pillow | Room 201 doesn't need their sheets changed, but they requested one new pillow case. | |
| queen size bed noun | bed with plenty of space for two people (bigger than a double) | They have a queen size bed so the small child can eaily fit in the middle. | |
| rate noun | cost of renting a room for a certain time period | Our rates change depending on the season. | |
| reservation noun | a request to save a specific room for a future date | They say they made a reservation but it doesn't show on the computer. | |
| room service noun | delivery of food or other services requested by guests | If you would like a bottle of wine, just call room service. | |
| sauna noun | a hot room for relaxation, filled with steam | We don't recommend bringing young children into the sauna. | |
| single bed noun | a bed for one person | The economy priced room includes one single bed. | |
| sofa bed, pull-out couch noun | a bed built into a sofa or couch | The room contains a sofa bed so the room actually sleeps five. | |
| towels noun | used to cover and dry the body after swimming or bathing | You can get your swimming pool towels at the front desk. | |
| vacancy noun vacant adj | available rooms | We only have one vacancy left, and it is for a single room. | |
| valet noun | staff that parks the guests' vehicles | If you leave your car keys with us, the valet will park your car underground. | |
| vending machine noun | a machine that distributes snacks and beverages when you insert coins | The vending machine on the fifth floor has chocolate bars and chips. | |
| view noun | a window that offers a nice image for guests | The room is more expensive because it has a spectacular view of the beach. | |
| wake up call noun | a morning phone call from the front desk, acts as an alarm clock | What time would you like your wake up call? | |
| weight room, workout room, gym noun | a room that guests can use for exercise and fitness | Our weight room has a stair climber and a stationary bicycle. | |
